Privacy policy
This Privacy Policy outlines how Shelfie Studio Stationery ™ ("we," "us," "our") collects, uses, and protects your personal information when you visit our website or use our services. This policy is guided by the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
Personal Information:
We collect personal data such as your name, email address, shipping address, and payment details when you place an order, contact us, or opt into marketing communications.
Automated Information:
We may automatically collect non-identifying information such as your IP address, browser type, operating system, and browsing behavior through tools like Google Analytics to help us improve our website and marketing efforts.
How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Provide customer support
- Communicate with you about your orders or inquiries
- Improve our website, services, and marketing efforts
- Send newsletters and promotional emails, only if you have provided express consent (you can unsubscribe at any time)
Consent and Anti-Spam Compliance
In accordance with Canada's Anti-Spam Legislation (CASL), we only send commercial electronic messages (including marketing emails and newsletters) with your express consent. Every marketing email we send includes a clear and functional unsubscribe mechanism. You may withdraw your consent at any time by clicking the unsubscribe link in any email or by contacting us directly.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share it with trusted service providers who help us operate our website, fulfill orders, or conduct business — only to the extent necessary and with appropriate data protection measures in place.
Cookies and Tracking
We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through the cookie consent banner on our website or disable cookies via your browser settings. Please note that disabling cookies may affect site functionality.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and accounting purposes as required by Canadian law.
Data Security
We implement reasonable security measures to protect your information, including secure payment processing through Shopify Payments. Please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Breach Notification
In the event of a data breach that poses a real risk of significant harm to you, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA's breach notification requirements.
Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, contact us at the email below.
Changes to This Policy
This Privacy Policy may be updated periodically. All changes will be posted on this page with an updated effective date.
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at: