Shipping policy
At Shelfie Studio Stationery ™, we're committed to delivering your orders safely and on time. Below is a breakdown of our current shipping policies and options.
Shipping Locations
We currently ship to Canada only (all provinces and territories). We plan to expand shipping to additional countries in the future.
Shipping within Canada 🇨🇦
| Shipping Option | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping (Orders under $100 CAD) | $9.99 CAD | 3–9 business days |
| Standard Shipping (Orders $100 CAD or more) | Free | 3–9 business days |
| Northwest Territories, Nunavut & Yukon | Varies | Displayed at checkout |
Please Note: Shipping rates and delivery times for Northwest Territories, Nunavut & Yukon are dynamically calculated at checkout based on the carrier's rates and service availability. Orders to these regions are not eligible for free shipping.
Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Signature Confirmation
For orders with a value over CAD $50, we require signature confirmation upon delivery. This protects both you and us by confirming that your package was received by the intended recipient.
Tracking and Delivery
Once your order has shipped, you'll receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.
Delays and Exceptions
While we strive to meet our delivery timelines, delays may occasionally occur due to weather, carrier issues, or high-volume periods. We are not responsible for delays once a package is in transit with the shipping carrier.
Lost or Damaged Packages
- Orders with signature confirmation (over $50 CAD): Shelfie Studio Stationery is not liable for packages that have been signed for and confirmed delivered.
- Orders without signature confirmation (under $50 CAD): If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly to file a claim. While we cannot guarantee replacement for packages confirmed as delivered by the carrier, please reach out to us and we will do our best to assist.
- Packages lost in transit: If your tracking shows no delivery update for an extended period, contact us at hello@shelfiestudio.com and we will work with the carrier to investigate.
- Packages damaged in transit: If your order arrives damaged, contact us immediately with photos and your order number. We will work to resolve the issue.
Questions
For any shipping-related inquiries, contact us at: