Refund policy

At Shelfie Studio Stationery ™, we want you to love your order! If you're not completely satisfied, you may be eligible for a return under the terms below.

Return Window

We accept returns within 14 days of delivery. To be eligible:

  • The item must be unused, undamaged, and in its original packaging.
  • You must provide a receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

  • Printed insert packs that have been opened (inserts are printed to order and cannot be resold)
  • Sale items
  • Gift cards
  • Items not in their original condition — returns that arrive damaged, altered, or incomplete will not be accepted and may be returned to the customer at their expense

If you're unsure whether your item qualifies, please contact us before initiating a return.

How to Start a Return

To request a return, email us at hello@shelfiestudio.com

If your return is approved, we will provide detailed return instructions. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

Important: Do not send back any items without first contacting us. Unapproved returns will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at hello@shelfiestudio.com so we can make it right. Please include photos of the damage and your order number.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please:

  1. Request a return for the original item.
  2. Once approved and refunded, place a new order for the desired item.

Refunds

Once we receive and inspect your return, we'll notify you of its approval status. If approved:

  • Your refund will be issued to your original payment method within 10 business days.
  • Original shipping charges are non-refundable, except in cases where the item was defective or we made an error.
  • Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at hello@shelfiestudio.com